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How-To Guide · 3 min read

How to Cancel Your FrontPay Membership

Stop the $14.99/month cash advance subscription charge in under 2 minutes. Here's the exact step-by-step process to cancel your cash advance account, plus what to do if you're having trouble.

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Time required: About 2 minutes if you have your login handy. Make sure to cancel at least 3 days before your next billing date to avoid being charged for another month.

The 4-Step Cancellation Process

Log in to FrontPay

Go to the FrontPay website and sign in. See our login guide if you can't log in.

Go to Settings

Click your name in the top-right, then select "Settings" or "Account Settings" from the dropdown menu.

Find Membership

Scroll to the "Membership" or "Subscription" section. Click "Cancel Membership."

Confirm cancellation

FrontPay may ask why you're cancelling and offer a retention discount. Click "Confirm Cancellation" to finalize.

What Happens After You Cancel

  • Immediate: You'll receive a confirmation email at your registered address. Save it.
  • Access: You keep access to your account until the end of your current billing period.
  • Future charges: No further $14.99 fees will be charged.
  • Outstanding advance: If you have an outstanding advance, you still need to repay it on your scheduled date.

Can I Get a Refund?

FrontPay's standard policy does not offer prorated refunds for the current month. However, it's worth requesting one if you only recently signed up and haven't used the service.

To request a refund:

  1. Email [email protected]
  2. Subject: "Refund request — account [your email]"
  3. In the body: brief reason (service didn't fit, cancelled within X days, etc.) and request a refund of your most recent charge
  4. Response time: 24–72 hours

What If the Cancel Button Isn't Working?

If the "Cancel Membership" button is missing, grayed out, or produces an error:

  1. Clear your browser cache and cookies, then try again
  2. Try a different browser (Chrome, Firefox, or Safari)
  3. Try on desktop if you were on mobile (or vice versa)
  4. If still broken, email support with a screenshot
  5. As a last resort: dispute the next charge with your bank or credit card issuer
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Don't just close your bank account. If you close the linked checking account to stop charges, FrontPay may still send the charge to collections, affecting your credit. Always cancel through official channels first.

Last Resort: Dispute the Charge

If FrontPay refuses to cancel or charges you after cancellation:

  1. Call your bank or credit card issuer
  2. Explain that you cancelled a subscription but were still charged
  3. Provide the cancellation confirmation email as evidence
  4. Request a chargeback

Most banks will reverse the charge within 10 business days.

Looking for a Better Cash Advance Option?

If you're cancelling because this cash advance service didn't fit your needs, these may work better:

  • Gerald — $0 fees, up to $200 cash advance
  • Empower — $8/month, up to $300
  • Dave — $1/month, up to $500

See the full list of cash advance alternatives.

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